FAQ's

WHAT ARE THE EXPECTATIONS ONCE MY CHILD HAS ARRIVED FOR CLASS?

Upon arrival your child should immediately check in with his or her coach.
Please encourage the younger children to use the restrooms prior to class so they are not losing valuable class time using the bathrooms.
Each class begins with warm-ups. This is a very important part of cheer/gymnastics to assure that your child’s body is properly warmed-up to prevent injury. Therefore, be sure to arrive a few minutes early so your child does not miss warm-ups.
Please allow our instructors to instruct the class and your child; there is a progressive curriculum and skills for each level. Do not try to talk to your child during class. It is important for them to keep their focus and attention on the class goals.
Long hair is to be tied back off the face.
Expect repetition of various skills.
No gum, candy, food or drinks are permitted in the gym area.

WHAT ARE YOUR REGISTRATION TERM DATES AND FEE POLICIES?

REGISTRATION

We do not offer credit and/or refunds for cancelled classes due to holidays, vacation, illness, weather or any other reason. Tumble HQ does not issue refunds. All sales are final for any product and/or service purchased and/or provided by Tumble HQ.

FEE POLICY

A $25 Affiliation/ Registration fees must be paid before entering the gym area for the first lesson. This fee is renewed once a year. The Tumble HQ fees policy defines the club's adopted measures and rules governing payments and refunds for the club's services and products.

Monthly Fees Policy

Tuition Fees are charged the first week of each month. A 10% tuition discount is granted for siblings! One month of classes consists of four 45 minute lessons, once a week for four weeks Mom and Tots classes and 55 minutes for all others.
All Monthly term fees must be paid by the 6th of the month. Participants having not met the payment due date will be unable to attend class until payment has been secured.
No refunds are paid for missed classes unless prior arrangements have been made with the front office administrator.

Late Payments

WHAT IS THE MAKE-UP POLICY?

Make-up Policy:

As a courtesy we allow one make-up per month. You MUST contact the office before your child's scheduled class to inform them of your child not attending to receive a make-up class.
Make-ups are allowed when the requested class size permits.
You must pre-register for make-up classes through the office.
Make-up classes do not transfer to future months.
We will not offer make-up classes for missed make-up classes.
No credits or refunds will be given for classes not made up.

WHAT SHOULD MY CHILD WEAR FOR CLASS?

APPAREL

Make sure your child is dressed properly for class. (i.e., cheerleading and gymnastics apparel is required. Leotards, gym shorts, t-shirts, sweats, bike shorts, track pants and leggings are permitted. No zips please. No street shoes, jeans, belts, buttons or jewelry.) Your child needs to be able to move their arms and legs freely.
Children’s hair should always be pulled securely away from their face.
For your child’s safety, please remove all jewelry. This includes necklaces, rings, watches, bracelets, studs and dangling earrings.

WHAT ARE THE OPEN GYM RULES?

No food, gum, or beverage of any kind allowed in gym area.
No street shoes, jeans, belts, buttons or jewelry.
No flash photography.
No throwing equipment or rough housing.
The climbing rope and rings should be kept stationary, and not used to swing on.
Parents please come in to drop off or pick up your children. We insist on all children waiting inside for their rides. Please be prompt in picking your child up.
To ensure a pleasant experience for all guests, we reserve the right to remove any guest who is exhibiting improper behavior (yelling/screaming/horseplay/fighting, etc.)

DO NOT TRY NEW SKILLS AT OPEN GYM. WORK ON SKILLS YOU KNOW.

TRAMPOLINE RULES:

Trampoline MUST be supervised at all times.
Only one person on the trampoline at a time.
Listen to directions. Make sure you understand what skill you are attempting.
No “Horse Play” or “Fooling Around.”
No bouncing or jumping off trampoline onto the floor.
Avoid bouncing too high. Stay in control.
No FLIPS ALLOWED, unless under the knowledge and direct supervision of a coach.
DO NOT exceed your ability level. Ask an instructor if you want to try a new skill.

CAN WE STILL JOIN YOUR CLASSES AFTER THE TERM HAS STARTED?

Yes, your child can enroll in a class once the term has started. Your child's tuition will be prorated according to the current date enrolled in the term.

WHAT IS YOUR RATIO OF CHILDREN TO COACHES?

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