Your family's
information.

What we collect

• Private lesson bookings: parent or guardian name, mobile phone, email, student name(s), lesson date and time, reminder choice, and any notes you choose to add (for example skills to work on). Notes are optional. If you mention an injury or health condition, we use it only to coach your athlete safely.
• Questions typed in the chat box: the chat answers from information built into our website, right in your browser. What you type is not sent to us or anyone else unless you choose "Send to our office". The conversation is saved only in your browser tab and is cleared when you close it.
• Questions sent to our office (the website question form, or "Send to our office" in the chat box): your name, email, phone (optional), your athlete's name and age (optional), your message, and, from the chat box, the chat so far. Our office receives every message by email and replies to you.
• Class registration and your family account: when you register, your family's account is kept in Jackrabbit, our class management system. It holds information such as parent and athlete names, contact details and emergency contacts, classes, attendance, and your account's charges, payments, and balance.
• Health information: parents may choose to add allergies, medications, special needs, or disabilities for their athlete in the Jackrabbit parent portal. These fields are optional. We use this information only to keep your athlete safe.
• Payments: card payments, invoices, and receipts are processed by Square. When online payments through the Jackrabbit parent portal are available, those payments are processed by Jackrabbit's payment service. Card and bank details go directly to those providers. Tumble HQ's website never sees or stores card numbers. Our staff see only payment records, such as the amount, date, payment method, and the last four digits of the card, so we can apply each payment to the right account.

How we use it

• To schedule lessons and classes, send confirmations and reminders, and contact you about your athlete's training.
• To answer your questions and help with placement, billing, and parties.
• To record payments and keep your account balance accurate.
• To keep our records accurate and our gym safe.

We do not sell, rent, or trade your information, and we do not use it for targeted advertising. This website does not use advertising or tracking cookies.

Service providers

We use a few trusted companies to run our gym. They handle your information on our behalf, only to provide their services, under their own privacy and security policies.

• Jackrabbit Class: registration, family accounts, classes, attendance, billing, the parent portal, and any health information you add.
• Square: card payments, invoices, and receipts.
• Intuit QuickBooks: our bookkeeping. Square sends our sales records to QuickBooks.
• Google: private lesson booking records, email, and calendar. Our pages also load their fonts from Google Fonts, which receives your device's internet (IP) address when a page loads.
• Cloudflare: hosts this website and protects it from attacks.
• Text message provider: only if you choose text reminders.
• AI assistant: a tool our owner uses for office work. See "AI and your information" below.

AI and your information

• The website chat is not AI. It answers from information built into our website, in your browser. Nothing you type in it is sent to an AI service.
• Office help: our owner uses an AI assistant for office tasks such as recording payments from Square into our Jackrabbit records, reviewing our account and security settings, and drafting messages. While doing a task, the assistant may see the information needed for it, such as a family name, an invoice, and a payment amount. That information is handled by the AI provider under its privacy policy.
• Limits we set: the assistant works only inside our own accounts and only on the task at hand. We do not use it to export, download, or build lists of family records. We do not put card numbers, bank account numbers, or passwords into AI tools, we do not use AI tools with your athlete's health information, and we do not use AI to make decisions about enrollment, placement, billing, or your athlete's health.
• No training on our conversations: we have turned off the setting that lets our AI provider use our conversations to train its AI models.

Text messages

If you opt in to text reminders when booking, Tumble HQ will text the mobile number you provide about your lessons only (confirmations, reminders, and schedule changes). Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Your mobile information will not be sold or shared with third parties or affiliates for promotional or marketing purposes. Text messaging opt-in data and consent will not be shared with any third parties, except the service providers that deliver our messages.

Children's information

Information about athletes, including children under 13, is provided by their parent or guardian, who consents to our use of it to schedule and coach their athlete. We collect only what we need, such as an athlete's name and any notes the parent chooses to share. Our online forms are meant for parents, guardians, and adult athletes, and we do not knowingly collect information directly from children under 13.

Who can see it

• Only Tumble HQ staff who need it to run lessons, classes, and billing. Staff access is limited by role.
• Health information in Jackrabbit can be viewed only by our owner and office administrator. If your athlete needs emergency care, we share relevant health information with emergency responders.
• Only owner and office administrator accounts can export family lists from our records.
• In the parent portal, each family sees only its own account. Class listings show other families only how many spots are open, never who is enrolled.
• Our booking system shows other families only whether a time is open, never who booked it.
• The service providers listed above, only to provide their services.
• We may share information if required by law or to protect someone's safety.

How we protect it

Booking records are stored in a private, password-protected Google account, not on the public website. Family accounts and payments stay inside Jackrabbit and Square, which protect card and bank details under industry payment-card security standards. We give each staff member only the access their job needs and remove access when someone leaves. The website uses encrypted connections (HTTPS) and strict browser security settings, the coach page is protected by a passcode, and change or cancel links are private to the family that booked. No system is perfectly secure, but we work to protect your information and limit who can access it. If a security breach ever affects your personal information, we will notify you as required by Texas law.

How long we keep it

We keep booking, account, and contact information as long as needed to serve your family and keep accurate business records, then delete it when it is no longer needed. Daily backups of our booking records are deleted after 30 days.

Your choices

You can ask to see, correct, or delete your family's information at any time. Call 469-967-5324 or send a message through our contact page. We will respond within 45 days. If we can't fully meet your request, we will explain why, and you can ask us to reconsider by replying to that answer. If you still have concerns, you can contact the Texas Attorney General's Office.

Do Not Track

Because this website does not track visitors across other websites, it does not change its behavior in response to browser "Do Not Track" signals.

Changes

We may update this policy from time to time. The date at the top shows the latest version.

Contact

Tumble HQ LLC, 5201 South Colony Blvd., Suite 799, The Colony, TX 75056. Phone: 469-967-5324. Email: [email protected].